Q:HOW DOES BOOKING WORK ?
Send us a message from the booking page all your details . We will respond with a questionnaire within 24 hours to customize all the details of your picnic. Choose your package . Select a picnic package for your number of guests. See the available list of add-ons under Packages to make your picnic more fun. We will send you an invoice to complete your booking. Look out for your booking confirmation in your email once your payment is processed.
WHERE DOES THE PICNIC TAKE PLACE ?
All picnics will be held at private locations of your choice for the time being, based on our availability. San Francisco Area like Golden Gate Park,Sunset ,Dolores Park, Crissy field etc and your private home.
CAN I RESCHEDULE OR CANCEL MY RESERVATION ?
Unfortunately we cannot offer a refund for booking cancellations. Rescheduling will be allowed for inclement weather conditions. If the forecast predicts rain or extreme cold/winds on the day of your event, there is a chance of inclement weather, you will be contacted with TWO options:
1) We can move your experience to your preferred INDOOR location such as your living room, screened porch, or any other option the client has available OR
2) We can reschedule to a new date that suits both parties. If you prefer to chance it and proceed with your scheduled picnic, once the picnic has commenced there will be no option to reschedule and no refund will be issued in the event of inclement weather.
Q: WHAT IS YOUR CANCELLATION / REFUND POLICY?
All picnics are non-refundable. We can however, reschedule your picnic for another convenient date/time with at least a 72 hours notice Dream High Picnic is allowed to deny any requests if possible damage to our items is involved due to inclement weather.
Q:CAN WE LEAVE PRIOR TO OUR SCHEDULED ?
Yes of Course,. You are responsible for all picnic items until we are able to return and pack up.Please provide us with 45 minutes notice via phone call or text message.
Q: WHAT DOES THE DAY OF THE EVENT LOOK LIKE?
Dream High Picnic team will show up at YOUR preferred location 2 hours PRIOR to your event to set everything up. We then will text you a pin of the exact location (if outdoors) so you can easily find it! We then will head out 10 minutes prior to your arrival. (We can stay, greet you and take some pics of you and guests UPON request only).
We will return back on site when your event is over to clean up. Basically, all you have to do is show up! We’ll handle the rest.
Q:DO WE HAVE TO CLEAN UP WHEN WE ARE DONE ?
Of course not,You can enjoy the rest of your day with your love one. Our team handles all setup and clean up.
Q:WHAT IF I AM LATE TO MY RESERVATION?
Your booked time frame begins and ends at the scheduled time that you selected at booking, regardless of the party’s arrival time. We understand life is unpredictable, so we give you a 10 min grace period.
CAN I ADD AN ADDITIONAL HOUR TO MY PICNIC PACKAGE ?
You can add up to 2 additional hours ($50 PER HOUR) to your package at an hourly rate when you complete your booking.
Q: CAN I BRING MY OWN FOOD ?
Yes, of course, you can bring your own food!
In case you don’t feel like packing up snacks for your event, we’ve partnered up with other small local businesses in the area to be able to provide you with:
a) charcuterie boards
b) cupcakes
c) chocolate-dipped strawberries
d) Assorted Donuts
and much more…! Please refer to our “add-ons” list to see more.
Q: HOW MANY DAYS IN ADVANCE MUST I BOOK?
Parties of 2 guests require at least 2-day advance notice. Parties of 6 guests and under require at least 1 week-advance notice to be able to best accomodate. Parties over 7-12 guests must be booked at least 2 weeks in advance.
Sometimes we are able to accommodate last-minute requests, simply e-mail us to chat!
PROPOSALS: We highly recommend you reach out to us at least 2 weeks in advance if you are thinking of proposing with Dream High Picnic . If you need a helping hand with the coordination of your proposal day, send us an email :
Q: WHEN IS FULL PAYMENT REQUIRED?
Here’s how payment works:
To reserve and secure your preferred date + time, we require the client to submit at least 50% payment. The remaining 50% is due 2-days prior to your event.
If you wish to submit full payment immediately, you will be able to do so when you receive your invoice via email!
Q: I HAVE A TODDLER , DO I HAVE TO PAY FOR THEM?
Little ones under 3 can enjoy the experience for free!
Anyone who will NOT need a table set-up can also enjoy the experience for free!
VIEW OUR TERMS & CONDITIONS
DreamHigh Picnic will NOT be liable relating to injuries or illnesses that may occur during bookings. When you book with DreamHigh Picnic, you understand and agree that you should carry your own health insurance and that you are participating in this activity entirely at your own risk.